Total Quality Management

Course Objectives:

Quality is a competitive advantage however it is not a process that can be tuned on and off, it is a philosophy that must permeate all aspects of the firm both internally and externally.

 Learning Objectives:

  • Defining quality
  • Difference between quality systems and quality management
  • What is TQM?
  • Cost of quality
  • Why does TQM fail
  • Quality standards
  • Supplier selection via TQM
  • Sourcing strategies
  • Supplier certification

Course Length: 1 Day