Course Objectives:
Quality is a competitive advantage however it is not a process that can be tuned on and off, it is a philosophy that must permeate all aspects of the firm both internally and externally.
Learning Objectives:
- Defining quality
- Difference between quality systems and quality management
- What is TQM?
- Cost of quality
- Why does TQM fail
- Quality standards
- Supplier selection via TQM
- Sourcing strategies
- Supplier certification
Course Length: 1 Day